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Welcome Message

You can set up a Welcome Message to greet your subscribers in the “Configuration” tab. With the Welcome Message, you can help your subscribers understand what to expect from your Messenger bot.

Welcome Message Overview

Helpful information to include in your Welcome Message includes:

  • What is your chatbot about?
  • How often do you post and/or send broadcasts?
  • Tell subscribers how they Manage Subscriptions

To be frank, anything else that you think is important. Anything else that makes them feel welcomed (like your hours of operation, availability, or even your most favorite cat GIF).

Keep in mind, everybody who clicks “Get Started” to start a conversation with your bot will receive the Welcome Message!

The little toggle in the upper right corner of Welcome Message allows you to disable or enable the Welcome Message.

How to set up your Welcome Message

Almost everything inside Clever Messenger is revolving around Flows. The Welcome Message is no exception. In order to select a Flow that’s to be used as a Welcome Message you need to create one (or select and existing one if you already created a Welcome Message).

Select Create new Flow from the Welcome Message drop-down:

This takes you to the Flow Composer where you can setup your new Welcome Message Flow. In this case we created one consisting out 1 Text Card and 1 Quick Reply Card.

And here is how it looks:

“Save” the Flow and navigate back to “Configure” again.

Once on “Configure” again. Navigate to the Welcome Message drop-down and Select the Flow you’ve just created.

Then simply click “Save”. Make sure the little toggle in the right upper corner (as seen in the image) is enabled in order to make your Welcome Message appear in your Chatbot.

You can also preview the Welcome Message: to do so, click “Open Preview” next to the “Save” button. This opens up a light box with your Preview.

This is how it looks like: 

A well-chosen Welcome Message may help you increase conversion rates and user retention on your chatbot. Especially when you use Personalization Tags and Emoji, so make sure to set up one for your bot right away!


This concludes the article “Welcome Message”, a brief summary of what you can do with your Welcome Message.

Updated on July 10, 2018

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